Critical Reflection on Learning Points in the Course

In this semester, I learn about interpersonal and work communication. It helps me to understand myself and others more as it is always related to our daily lives. I have learnt the importance of communication between two or more people.

At first, I thought communication is just making sure that my message is being delivered and received by the receiver. I did not know there was more to it. When I started this module, I then realised communication consist of many factors such as verbal and non-verbal communication, resolving interpersonal conflict etc.

Verbal and non-verbal communication taught me many ways to communicate, observe and react. By speaking, writing, body language, gesture, facial expressions, eye contact, posture, etc. It can affect people’s perceptions and exchanges in subtle but significant ways. Learning these skillset made me more confident in myself. I became more outspoken to the people around me.

The other skillset I learnt is the Thomas-Kilmann Conflict Mode Instrument. There are 5 modes mainly: Competing, Accommodating, Avoiding, Collaborating and Compromising. I was taught how to use these 5 modes to manage conflicts, when to use and when not to use. This really helps me a lot in the real world as a team player. Now my team is more bonded and able to produce better quality work.

In conclusion, communication play a big part in our life. Knowing how to use it effectively helps me in my future use. I am very grateful that I had taken this module and able to build better relationships with each other.